I love my job but sometimes my phone rings and I took a call like this:
Voice in the phone: Hey, there’s a problem with my computer could you please come here and fix it?
Me: ”[I am affraid to ask this but…]” Who’s calling?
Voice in the phone: It’s me… “[In fact I do not have any idea about who is in the other side of the phone]”
Me: What’s the problem with your computer?
Voice in the phone: There was an error message on the screen, so I closed it!
Me: I see, where are you?
Voice in the phone: Here in the production area! ”Try to find somebody among 350 people, into an area of 160,000 sq ft it’s not an easy job”
Me: Could you please ask your supervisor to create a ticket? Please tell him all the history about the error message and…
Voice in the phone: I’m the supervisor!
Somebody help me please!